My name is Ian Bentlett, I had an appointment with Max Rahman on Monday and I would like to leave a message for Paul Jolly, who I believe is the Managing Director.  I’d just like to say to how pleased I was with the professionalism of Max; he gave a superb presentation, a great test and although my hearing isn’t poor enough to justify the amount of a hearing system, having said that, I have Max’s card and if I do need it I will be coming back to you purely because of his approach to the business.  I have friends who are more deaf than me so I will be recommending Max and your company on the professionalism of his discussions.  Just so you know, I used to be in sales myself so I do appreciate a good one, although not a successful one this time.  Max looks after the name of the business  so well done to Max and please would you mention to him how pleased I was with him.  If you need to contact me my number is xxxxxxxxxxxxxxx.  Thank you.”